We aim to get your order to you as quickly as possible. Your processing time (the time it takes us to get your order ready before it ships) depends on how your order is fulfilled:ShippingParcel orders: 5–7 business daysOversized (LTL freight) orders:

<div tabindex="0" data-qa="virtual-list-item" data-item-key="1766439031.464149" id="isPasted"><div data-qa="message_container" data-qa-unprocessed="false" data-qa-placeholder="false" data-msg-ts="1766439031.464149" data-msg-channel-id="D046QM0P33J"><div data-qa-hover="true"><div data-qa="message_content"><div data-qa="message-text"><div data-qa="block-kit-renderer"><div dir="auto">We aim to get your order to you as quickly as possible. Your&#xA0;<b data-stringify-type="bold">processing time</b> (the time it takes us to get your order ready before it ships) depends on how your order is fulfilled:<br><br><b data-stringify-type="bold">Shipping</b><br><ul data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"><li data-stringify-indent="0" data-stringify-border="0"><b data-stringify-type="bold">Parcel orders:</b> 5&#x2013;7 business days</li><li data-stringify-indent="0" data-stringify-border="0"><b data-stringify-type="bold">Oversized (LTL freight) orders:</b> 7&#x2013;10 business days</li></ul><b data-stringify-type="bold">Deliveries (delivery and/or installation)</b><br><ul data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"><li data-stringify-indent="0" data-stringify-border="0"><b data-stringify-type="bold">Scheduling begins</b> within <b data-stringify-type="bold">3 business days</b> after <b data-stringify-type="bold">all items in your order are in stock</b></li><li data-stringify-indent="0" data-stringify-border="0"><b data-stringify-type="bold">Delivery and/or installation</b> can take <b data-stringify-type="bold">up to 3 weeks</b> from the <b data-stringify-type="bold">scheduling date</b></li></ul><b data-stringify-type="bold">Pre-orders / Extended lead times</b><br><ul data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"><li data-stringify-indent="0" data-stringify-border="0">Extended lead times and pre-orders are listed on the product page <b data-stringify-type="bold">under the Add to Cart button</b></li><li data-stringify-indent="0" data-stringify-border="0">You can also confirm pre-order items by checking your <b data-stringify-type="bold">cart</b> or <b data-stringify-type="bold">checkout</b></li><li data-stringify-indent="0" data-stringify-border="0">If your order includes items with extended lead times, <b data-stringify-type="bold">all items will ship together once the full order is ready</b></li></ul>For more details, please see our <a href="https://www.northernfitness.ca/pages/shipping-policy" target="_blank" rel="noopener noreferrer"><b data-stringify-type="bold">Shipping Policy</b></a></div></div></div></div></div></div></div><div tabindex="-1" data-qa="virtual-list-item" data-item-key="bottomSpacer"><br></div>

How long does it take for my order to ship out?

If you’re planning to send someone else to pick up your order, please note the following important information and procedures. At the time of pickup, the person collecting the order must present the following:. A copy of the original purchaser’s vali

<p data-start="145" data-end="273" id="isPasted">If you&#x2019;re planning to send someone else to pick up your order, please note the following important information and procedures.</p><p data-start="310" data-end="394">At the time of pickup, the person collecting the order must present the following:</p><ul data-start="395" data-end="526"><li data-start="395" data-end="446"><p data-start="397" data-end="446">A copy of the <strong data-start="411" data-end="444">original purchaser&#x2019;s valid ID</strong></p></li><li data-start="447" data-end="487"><p data-start="449" data-end="487">A copy of the <strong data-start="463" data-end="485">order confirmation</strong></p></li><li data-start="488" data-end="526"><p data-start="490" data-end="526">Their own <strong data-start="500" data-end="524">government-issued ID</strong></p></li></ul><p data-start="528" data-end="652">These documents help us verify the identity of the person collecting the order and ensure that all pickups are authorized.</p><p data-start="691" data-end="915">Once your order is ready for pickup, you&#x2019;ll receive an email notification from our team that includes a scheduling link. This email allows you (or your authorized representative) to choose a convenient pickup time.</p><p data-start="917" data-end="1120">If you received an email stating your order has been &#x201C;packed,&#x201D; this means the order is ready for pickup. The same email will include the scheduling link to finalize the pickup time.</p><p data-start="1122" data-end="1220">If you haven&#x2019;t received this email yet, it means your order isn&#x2019;t ready for pickup at this time.</p><p data-start="1258" data-end="1583">We understand these steps may feel extra, but they&#x2019;re important. These protocols are in place to protect both our customers and our company from fraudulent transactions.</p>

Non-purchaser Pickup

Northern Fitness

Shipping, Delivery, & Pickup

Service Appreciation Discount

Do you offer commercial sales?

How do I change/cancel my order?

About Us

Hours and Locations

Price Matching Policy

Discount Code Policy

First Nations People’s Sales Tax Exemption

General

How do I cancel an order?

How do I cancel a pre-order?

What is your return policy?

What is the return process?

How do I return an order after I receive it?

How long does it take to process a refund?

How long does it take to see a refund on my statement?

Returns, Exchanges, and Refunds

How do I know when a product is in stock?

What is a special order item?

Can I order something that isn’t on the website?

What’s the difference between pre-order and email when available?

What if an item does not have a restock date?

Product Availability

Bowflex/Schwinn/Nautilus Contact

I have a quality issue with my product. Can you help?

How do I get new parts or service for my product?

How do I register my warranty?

Do you have any used items for purchase?

Warranty & Service

Are your plates & dumbbells sold individually?

Can I use the NUOBELL 50-80 LB Kit on my KG NUOBELLs?

What are "Collars"?

Product-Related

How do I place an order?

Can I speak to a sales representative directly?

What does it mean if I see a longer lead time on a product page?

Do you price match?

How can I update the details on my order?

Can I hold an order until a certain date?

Why can’t I order a product to my address?

How do I find any ongoing discounts, sales, and promotions?

What is Affirm?

How do you contact Affirm?

Why do some items not have prices on the website?

How accurate are your lead times?

Are your items genuine?

Do you have a showroom?

Can I try the item before buying?

Can I purchase directly from the warehouse?

Which methods can I use to pay?

What if the item I want is sold out?

How do I enter a gift card or discount code?

Why was my card declined?

Customer Wants To Order Over The Phone

Placing Orders