How do I cancel an order?
Please contact our Customer Support team (Monday to Friday between 9 AM and 5 PM EST) at [email protected] or 1-844-667-8449. If you wish to cancel, please contact us before your item is shipped.
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Returns, Exchanges, and Refunds
How do I cancel a pre-order?
To cancel a pre-order please contact our Customer Support team (Monday to Friday between 9 AM and 5 PM EST) at [email protected] or 1-844-667-8449. If you wish to cancel, please contact us before your item is shipped.
What is your return policy?
The Northern Fitness Return and Cancellation Policy. Our policy ensures a fair and consistent approach for all our customers. It covers returns, exchanges, and cancellations for various items, including regularly stocked in-home items, wearables, and
What is the return process?
If you wish to return an item, please submit a return request using the instructions below:. Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return. 1. Log in to your account:. 1. In
How do I return an order after I receive it?
Our policy ensures a fair and consistent approach for all our customers. It covers returns, exchanges, and cancellations for various items, including regularly stocked in-home items, wearables, and financed orders. Return Eligibility. Return Period.
How long does it take to process a refund?
We will process your refund within one business day of receiving your request. If the refund does not show up by the end of 7-business days, please contact us immediately.
How long does it take to see a refund on my statement?
It can take up 7 business-days for a refund to show up on your credit statement. If you do not see the refund after this time period please let us know immediately.