What is your return policy?Updated a month ago

The Northern Fitness Return and Cancellation Policy

Our policy ensures a fair and consistent approach for all our customers. It covers returns, exchanges, and cancellations for various items, including regularly stocked in-home items, wearables, and financed orders.

Return Eligibility

• Eligible Items: Regularly stocked in-home items.
• Ineligible Items: Special ordered items and products purchased for commercial spaces.
  • Please note that if you received a free gift card with your purchase and cancelled your original order, the value of the gift card will be subtracted from your refund.

Please note that products must be returned with their original packaging.

Return Period

• The return policy is valid for 30 days starting from the day your items are picked up or received.

Affirm Financing

• Orders financed through Affirm: These orders are not eligible for refunds. However, they are subject to the same return policy for store credit or exchanges.

Cancellation Policy for Unfulfilled Orders

• Orders not yet fulfilled can be cancelled without any penalty unless the items are special ordered. Contact us at [email protected] to cancel an order.

Wearables Policy

• Wearables include apparel, shoes, hydration bottles, and fitness accessories like weighted vests, ankle weights, heart rate monitors, etc.
• Returns for wearables: We do not accept returns for any wearables if they have been worn or used.

Return Process 

• To initiate a return, contact us at [email protected].
• If your return is accepted, we will provide instructions on how to proceed.
• Customer Responsibility: Customers are responsible for returning and shipping the products back to us.
• Unsolicited returns will not be accepted.

Damages and Issues

• Inspect your order upon reception and immediately report any defects, damages, or incorrect items to us for prompt resolution.

Exchanges

• For exchanges, return your item first. After acceptance, you may make a separate purchase for the new item.

Refunds

• Refund process: We will inform you once we’ve received and inspected your return. If approved, a refund will be issued to your original payment method.
• Note: Refund processing times vary depending on your bank or credit card company.