Northern Fitness

<p>A longer lead time means the item isn&apos;t immediately available and will take more time to restock. The estimates on our shipping policy and checkout pages apply only to standard in-stock items. If your order includes other items without an extended lead time, they will be held until the restocked item is ready, and your order will ship together to minimize shipping costs. If you&apos;d prefer to receive the in-stock items sooner, please contact us at <a id="isPasted" rel="noopener">support@northernfitness.ca</a> for a separate shipping quote.</p>

A longer lead time means the item isn't immediately available and will take more time to restock. The estimates on our shipping policy and checkout pages apply only to standard in-stock items. If your order includes other items without an extended le

What does it mean if I see a longer lead time on a product page?

Placing Orders

Service Appreciation Discount

Do you offer commercial sales?

How do I change/cancel my order?

About Us

Hours

Price Matching Policy

General

How do I cancel an order?

How do I cancel a pre-order?

What is your return policy?

What is the return process?

How do I return an order after I receive it?

How long does it take to process a refund?

How long does it take to see a refund on my statement?

Returns, Exchanges, and Refunds

How do I know when a product is in stock?

What is a special order item?

Can I order something that isn’t on the website?

What’s the difference between pre-order and email when available?

What if an item does not have a restock date?

Product Availability

Bowflex/Schwinn/Nautilus Contact

I have a quality issue with my product. Can you help?

How do I get new parts or service for my product?

How do I register my warranty?

Do you have any used items for purchase?

Warranty & Service

Are your plates & dumbbells sold individually?

Can I use the NUOBELL 50-80 LB Kit on my KG NUOBELLs?

What are "Collars"?

Product-Related

Pickup, Shipping, & Delivery

How do I place an order?

Can I speak to a sales representative directly?

Do you price match?

How can I update the details on my order?

Can I hold an order until a certain date?

Why can’t I order a product to my address?

How do I find any ongoing discounts, sales, and promotions?

What is Affirm?

How do you contact Affirm?

Why do some items not have prices on the website?

How accurate are your lead times?

Are your items genuine?

Do you have a showroom?

Can I try the item before buying?

Can I purchase directly from the warehouse?

Which methods can I use to pay?

What if the item I want is sold out?

How do I enter a gift card or discount code?

Why was my card declined?

What does it mean if I see a longer lead time on a product page?Updated 7 months ago