Northern Fitness

<p>If at any time there is an issue with the information on your order or you need to make any changes please let us know right away! It is crucial we have the correct information, especially if your order will be fulfilled through shipping/delivery so we can ensure everything arrives safely and to the correct destination on time.</p><p>Please give us a call right away at 1-844-667-8449 ext. 1 or reach out to us at <a data-fr-linked="true" href="mailto:support@northernfitness.ca" id="isPasted">support@northernfitness.ca</a>.</p>

If at any time there is an issue with the information on your order or you need to make any changes please let us know right away! It is crucial we have the correct information, especially if your order will be fulfilled through shipping/delivery so

How can I update the details on my order?

Placing Orders

Service Appreciation Discount

Do you offer commercial sales?

How do I change/cancel my order?

About Us

Hours

Price Matching Policy

General

How do I cancel an order?

How do I cancel a pre-order?

What is your return policy?

What is the return process?

How do I return an order after I receive it?

How long does it take to process a refund?

How long does it take to see a refund on my statement?

Returns, Exchanges, and Refunds

How do I know when a product is in stock?

What is a special order item?

Can I order something that isn’t on the website?

What’s the difference between pre-order and email when available?

What if an item does not have a restock date?

Product Availability

Bowflex/Schwinn/Nautilus Contact

I have a quality issue with my product. Can you help?

How do I get new parts or service for my product?

How do I register my warranty?

Do you have any used items for purchase?

Warranty & Service

Are your plates & dumbbells sold individually?

Can I use the NUOBELL 50-80 LB Kit on my KG NUOBELLs?

What are "Collars"?

Product-Related

Pickup, Shipping, & Delivery

How do I place an order?

Can I speak to a sales representative directly?

What does it mean if I see a longer lead time on a product page?

Do you price match?

Can I hold an order until a certain date?

Why can’t I order a product to my address?

How do I find any ongoing discounts, sales, and promotions?

What is Affirm?

How do you contact Affirm?

Why do some items not have prices on the website?

How accurate are your lead times?

Are your items genuine?

Do you have a showroom?

Can I try the item before buying?

Can I purchase directly from the warehouse?

Which methods can I use to pay?

What if the item I want is sold out?

How do I enter a gift card or discount code?

Why was my card declined?

How can I update the details on my order?Updated 6 months ago