Northern Fitness

If any item is damaged or defective, please provide your&#xA0;order number, a detailed description of the issue and photos of the state the item was received in. This would include:<ul><li>Packaging it arrived in or was presented in.&#xA0;</li><li>Any evidence of damage before and after open the package.</li><li>Any area of concern on the item itself.</li><li>Product make, model and serial number.&#xA0;</li></ul>Our Team will contact you within 2 business days, once we&apos;ve had a chance to review your request and will provide direction for resolution.&#xA0;Please ensure to keep all packaging the item was received in.

If any item is damaged or defective, please provide your order number, a detailed description of the issue and photos of the state the item was received in. This would include:. Our Team will contact you within 2 business days, once we've had a chanc

I have a quality issue with my product. Can you help?

Warranty & Service

Service Appreciation Discount

Do you offer commercial sales?

How do I change/cancel my order?

About Us

Hours

Price Matching Policy

General

How do I cancel an order?

How do I cancel a pre-order?

What is your return policy?

What is the return process?

How do I return an order after I receive it?

How long does it take to process a refund?

How long does it take to see a refund on my statement?

Returns, Exchanges, and Refunds

How do I know when a product is in stock?

What is a special order item?

Can I order something that isn’t on the website?

What’s the difference between pre-order and email when available?

What if an item does not have a restock date?

Product Availability

Bowflex/Schwinn/Nautilus Contact

How do I get new parts or service for my product?

How do I register my warranty?

Do you have any used items for purchase?

Are your plates & dumbbells sold individually?

Can I use the NUOBELL 50-80 LB Kit on my KG NUOBELLs?

What are "Collars"?

Product-Related

Pickup, Shipping, & Delivery

How do I place an order?

Can I speak to a sales representative directly?

What does it mean if I see a longer lead time on a product page?

Do you price match?

How can I update the details on my order?

Can I hold an order until a certain date?

Why can’t I order a product to my address?

How do I find any ongoing discounts, sales, and promotions?

What is Affirm?

How do you contact Affirm?

Why do some items not have prices on the website?

How accurate are your lead times?

Are your items genuine?

Do you have a showroom?

Can I try the item before buying?

Can I purchase directly from the warehouse?

Which methods can I use to pay?

What if the item I want is sold out?

How do I enter a gift card or discount code?

Why was my card declined?

Placing Orders

I have a quality issue with my product. Can you help?Updated 7 months ago